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Processing and Paying Participant Incentives (Indeemo Panel only)

Steps to pay incentives via the Recruitment view, and Guidelines for payment obligations.

Using and Managing Respondent Aliases

Aliases allow you to add segmentations or unique identifiers to participants, which is useful for filtering and segmenting content.

  • What is an Alias? An Alias is an alternative label (e.g., 'Vegan,' 'Gen Z,' 'JB007') that appears next to the participant's name on every upload they submit.

  • Visibility: Moderators, Recruiters, and Observers can see a participant's Alias.

  • Add an Alias:

    1. Go to the Respondents view.

    2. Click Add Alias next to the relevant participant.

    3. Type the alias and click Save. You can add multiple aliases by separating them with a comma (e.g., Vegan, Gen Z, Female).

  • Edit/Remove an Alias: Click the pencil icon next to the Alias, make your changes, and click Save (or remove the text entirely to delete it).

  • Filtering by Alias: On the Dashboard, use the Respondent filter and type in the Alias to filter results by those segments.

Processing and Paying Participant Incentives (Indeemo Panel)

A participant should be paid their incentive once they have completed their tasks to the expectations you specified in the invitation email and task list introduction.

Participants are paid in their local currency via Tremendous. This typically arrives with the participant within 48 hours but can take up to five days.

Payment Obligation Scenarios

The guiding principle is simple: Incentives are paid only upon full and satisfactory completion of all assigned research tasks.

The following table details whether payment is required in specific situations.

Situation

Required to Pay?

They don't sign up for the project after being invited?

No

They register but never start any tasks?

No

They only complete some of the tasks?

No - you can remove them and their partial responses via Respondents view.

They appear to be untruthful?

No - please use the 'Report' option on Recruitment view.

Their responses don't meet the quality standards you set out?

No

They complete all tasks to the required standard?

Yes

How to Pay Incentives

You can review completion levels on the Task Completion view and check the quality and content of uploads on the Dashboard view. Once ready, you can pay the incentive directly from the Recruitment view.

Pay Incentive in One Go

  1. Go to the 'Recruitment' view.

  2. Click into the relevant Recruit/Screener.

  3. Filter for the 'Invited' participants.

  4. Click 'Pay Incentive' on the relevant participant.

  5. Their status will change to 'Paid'.

Pay Incentives in Stages

  1. Go to the 'Recruitment' view.

  2. Click into the relevant screener.

  3. Click 'Pay Incentive' on the relevant participant for the first payment.

  4. The status will change to 'Pending Payment'.

  5. This will then change to the percentage of payment completed (e.g., 50% Paid).

  6. You can repeat this process for subsequent payments.

Note: You can also check when payments were triggered by clicking 'View' and opening the participant's profile.